Privacy policy and customer data protection standards

1. Information We Collect

When you contact Plumbing Services in Wheeling, IL via telephone at (207) 419-2600, we collect only the necessary information required to coordinate plumbing dispatch and deliver repair services:

• Caller name and telephone number transmitted via caller ID or provided verbally.
• Service address and property details in Wheeling, Cook County, or Lake County where plumbing service is requested.
• Diagnostic descriptions of the plumbing issue, emergency status, or fixture requirements.
• Standard website analytics logs, including browser type, anonymized IP addresses, and page access timestamps.

2. How We Use Collected Information

Information gathered during dispatch inquiries is used strictly for legitimate business operational purposes:

• Dispatching qualified plumbing specialists and field service vehicles to your physical location.
• Communicating technician arrival windows, job estimates, and permit coordination details.
• Internal recordkeeping, warranty tracking, and state/municipal compliance documentation.
• Maintaining digital website performance, security, and spam prevention.

3. Non-Sale of Personal Information

We firmly uphold customer privacy: we do not sell, rent, lease, or monetize personal customer information to third-party data brokers or marketing affiliates. Your telephone number and address will never be shared with advertisers or third-party lead aggregators.

4. Third-Party Service Providers

We may share necessary contact information with vetted service partners solely to execute dispatch logistics:

• Telecommunications providers and call routing switches facilitating direct phone connections.
• Municipal building inspection departments (such as the Village of Wheeling Community Development Department) when filing required plumbing permits.
• Accounting and payment processors when processing payment transactions upon completion of work.

5. Data Retention and Security

Dispatch logs, service invoices, and municipal permit records are retained in secure, encrypted electronic databases in accordance with Illinois commercial and tax record retention regulations. We implement strict administrative, technical, and physical safeguards to prevent unauthorized data access, disclosure, or destruction.

6. Your Rights and Contact Information

You have the right to request a review of the personal contact records we retain for your property or request the deletion of non-essential records. For any privacy inquiries or records requests, please contact our dispatch office: